Founded and scaled the organization’s first corporate L&D function, supporting 8,000 customer learners and 200 staff across 350+ franchise locations.
Built and led high-performing teams in Learning Design, Knowledge Management, and Training Quality to deliver consistent, measurable learning impact.
Drove L&D digital transformation by automating manual processes through JIRA and Microsoft Power Automate, enhancing scalability, accuracy, and cross-departmental workflow efficiency.
Developed and executed enterprise-wide learning strategy, aligning customer and employee development with business goals and compliance standards.
Achieved IACET accreditation, ensuring global training alignment with CEU and quality assurance requirements.
Launched a digital learning ecosystem with on-demand, role-based training and multilingual content, reaching more than 8,000 learners.
Partnered with HR and business leaders to design onboarding, leadership, and professional development programs, reducing time-to-competency by 13%.
Digitized 70% of training content and deployed data-driven performance metrics, improving scalability, engagement, and cost efficiency.
Delivered measurable business outcomes, including an increase in health and safety compliance.
Skills
HTML
Microsoft Teams
JavaScript
Articulate 360 Suite
CSS
Atlassian JIRA
Techsmith Camtasia
Techsmith Snagit
Zoom
Docebo (LMS)
WellSaid Labs
Figma
Formstack
SurveyMonkey
Vyond
WordPress
Adobe Acrobat Snagit
Synthesia.io
Microsoft Power Automate
Adobe Photoshop
Microsoft CRM
Director of Training
2015 - 2022
Ascend Learning
Founded and scaled the organization’s first corporate training function, supporting over 500,000 customer learners across multiple business units.
Built and led a high-performing international L&D team, establishing scalable learning, knowledge management, and organizational development programs that advanced workforce capability and business performance.
Designed and executed revenue-generating customer training products and services, generating $4M annual services revenue, achieving +37 NPS, and 86% learner satisfaction, while deploying LMS and digital adoption platforms to enhance product adoption and client outcomes.
Implemented agile learning methodologies to accelerate content development and streamline enterprise-wide program delivery.
Developed enterprise onboarding and enablement frameworks that increased new-hire productivity by 210% within 90 days and strengthened cross-functional performance across support, engineering, and product teams.
Mentored emerging L&D leaders, launched internal learning communities, and advised executive leadership on technology adoption to optimize organizational effectiveness and growth.
Skills
HTML
JavaScript
Smartsheet
Moodle (LMS)
CSS
Microsoft CRM
Atlassian JIRA
Techsmith Snagit
Atlassian Confluence
Vyond
Articulate 360 Suite
Techsmith Camtasia
WordPress
WebEx
Zoom
SAP Litmos (LMS)
WellSaid Labs
Microsoft Teams
MindTouch (KMS)
WalkMe (DAP)
Sr. Training Specialist
2014 - 2015
MedHub, Inc.
Designed and launched customer-facing training programs that supported the implementation and use of the MedHub platform.
Designed a staff enablement program to provide ongoing enablement of new software features to internal staff.
Managed the documentation of the MedHub platform within the homegrown knowledge management tool.
Launched an internal knowledge management framework, converting tribal knowledge to an accessible reference library.
Skills
HTML
PHP
JavaScript/jQuery
CSS
MySQL
Agile/Scrum
Atlassian JIRA
Atlassian Confluence
Sr. Software Developer
2009 - 2014
MedHub, Inc.
Designed, developed, and shipped new features and workflows for a SaaS administrative tool with over 100,000 end users.
Launched a Tier 2 client support function, providing onboarding, mentoring, coaching, and strategy for the inaugural Tier 2 technical support team.
Coached a team of six software developers, providing software platform training and guidance on team coding practices.
Provided instructor-led training to customers on software workflows.
Consulted customers on tool and industry (medical residency education) recommended practices.