Vice President of Learning & Development

Kiddie Academy Domestic Franchising (Abingdon, MD)

• Founded and scaled the organization’s first corporate L&D function, supporting 8,000 customer learners and 200 staff across 350+ franchise locations.
• Built and led high-performing teams in Learning Design, Knowledge Management, and Training Quality to deliver consistent, measurable learning impact.
• Drove L&D digital transformation by automating manual processes through JIRA and Microsoft Power Automate, enhancing scalability, accuracy, and cross-departmental workflow efficiency.
• Developed and executed enterprise-wide learning strategy, aligning customer and employee development with business goals and compliance standards.
• Achieved IACET accreditation, ensuring global training alignment with CEU and quality assurance requirements.
• Launched a digital learning ecosystem with on-demand, role-based training and multilingual content, reaching more than 8,000 learners.
• Partnered with HR and business leaders to design onboarding, leadership, and professional development programs, reducing time-to-competency by 13%.
• Digitized 70% of training content and deployed data-driven performance metrics, improving scalability, engagement, and cost efficiency.
• Delivered measurable business outcomes, including an increase in health and safety compliance.

Director of Training

Ascend Learning (Dexter, MI)

• Founded and scaled the organization’s first corporate training function, supporting over 500,000 customer learners across multiple business units.
• Built and led a high-performing international L&D team, establishing scalable learning, knowledge management, and organizational development programs that advanced workforce capability and business performance.
• Designed and executed revenue-generating customer training products and services, generating $4M annual services revenue, achieving +37 NPS, and 86% learner satisfaction, while deploying LMS and digital adoption platforms to enhance product adoption and client outcomes.
• Implemented agile learning methodologies to accelerate content development and streamline enterprise-wide program delivery.
• Developed enterprise onboarding and enablement frameworks that increased new-hire productivity by 210% within 90 days and strengthened cross-functional performance across support, engineering, and product teams.
• Mentored emerging L&D leaders, launched internal learning communities, and advised executive leadership on technology adoption to optimize organizational effectiveness and growth.

Senior Training Specialist

MedHub (Ann Arbor, MI)

• Designed and launched customer-facing training programs that supported the implementation and use of the MedHub platform.
• Designed a staff enablement program to provide ongoing enablement of new software features to internal staff.
• Managed the documentation of the MedHub platform within the homegrown knowledge management tool.
• Launched an internal knowledge management framework, converting tribal knowledge to an accessible reference library.

Senior Software Developer

MedHub (Ann Arbor, MI)

• Designed, developed, and shipped new features and workflows for a SaaS administrative tool with over 100,000 end users.
• Launched a Tier 2 client support function, providing onboarding, mentoring, coaching, and strategy for the inaugural Tier 2 technical support team.
• Coached a team of six software developers, providing software platform training and guidance on team coding practices.
• Provided instructor-led training to customers on software workflows.
• Consulted customers on tool and industry (medical residency education) recommended practices.

Staff LAMP Stack Developer

Wayne State University School of Medicine (Detroit, MI)

• Designed, developed, and shipped new features and workflows for the WSUSOM main external website.