About My Experience

I am a demonstrated corporate learning leader with “full-stack developer tendencies” and 10+ years of experience in building, leading, and transforming teams, launching departments, maximizing organizational efficiencies by introducing scalable technologies and processes, and producing measurable improvements in learner outcomes and user engagement. I am an expert problem-solver using expertise in project management and systems design to create proven operational efficiencies and solve operational challenges at a strategic level.

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Academic History

Completed a capstone that culminated my learning in andragogical practices, instructional design frameworks, models, and theories, learning and educational theories and learning technologies. Studied systems design, project management, database systems, networking, and web design and development. Study culminated with a final design of an enterprise database design. Completed a degree program in the study of mechanics of solids and fluids, advanced mathematics, physics, and statistics, and interdisciplinary engineering concepts (electrical, civil, chemical, biomedical, computer, and systems engineering).

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Professional History

• Launched a learning and development department that provided customer training and services.
• Transformed system training by adopting a system-wide learning management system and redesigning key required training programs
• Developed and implemented an official knowledge management strategy.

• Deliver original, informative content to digital learning specialists via Edugrammer blog.
• Consult Educational Technology, Instructional Design, and Organizational Development professionals on how to create efficiencies using technology and measure results and ROI leading to the adoption of the “4 Cs of Effective Training” across several organizations.
• Lead expert panels for known educational organizations on educational best practice in corporate and academic settings.
• Consult professionals on pre-requisites for transferring to the ID/OD field leading to individuals in obtaining their first full-time professional opportunities in the field.

• Launched a training department that provided product training and training services.
• Directed an international team of instructional designers and content writers.
• Successfully executed strategy that produced measurable improvements in the knowledge management, product training, sales enablement, employee onboarding, and educational technology.
• Grew training service development productivity by introducing vetting and selecting vendors and tools for Learning and Development operations.
• Improved efficiency of e-learning development by implementing an agile methodology (Scrumban) for content and e-learning development.
• Reduced Client Service department expenses by 21% for internal team training and onboarding by scaling existing instructor-led training offerings to highly rated digital interactive e-learning, reducing Client Service department expenses by 21% for internal team training and onboarding.
• Led the adoption of several technology tools at the corporate level by consulting corporate leadership on the benefits and efficiencies gained from the tools.
• Spearheaded, with corporate IT and HR the development and implementation of an internal onboarding university for client-facing service staff which resulted in a +200% increase in productivity within the first three months of hiring (when compared to productivity prior to the implementation of onboarding).

• Increased client engagement by designing and launching service for an in-person two-day client-facing training workshop experience. Overall client satisfaction measured 97%.
• Introduced, defined and road mapped the role of Tier 2 support specialist to provide escalated support for clients. This is now a full-time role with multiple staff.
• Moderated expert panels at annual conferences.
• Increased employee confidence by designing internal onboarding training sessions (classroom-based) to new internal team members. During this time, 9 employees were onboarded with an 89% 1-year retention rate.
• Created the process and standards for creating learning artifacts.
• Improved internal efficiencies by launching and managing a cross-team internal process library (process playbook). This playbook has been adopted by the entire organization.

• Increased engineering efficiencies by creating and implementing engineering and coding standards. 
• Coached a team of six software developers, providing software platform training and guidance on team coding practices.
• Developed and launched the first product-based service by designing, developing, and implementing a client-facing onboarding system using LAMP stack.
• Executed and managed the internal process for Tier 2 support escalation.

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Skills